Property Insurance Claims

We are sorry that you have experienced damage to your home.

TEG knows that this can be a stressful time so rest assured that we are here to help make this process quick and easy for you. We value your membership and want to make sure your property is restored to its original or even better condition. Here’s what you’ll need to do:


Contact Your Insurance Company & File a Claim

Your insurance company will assess the damage to your property, determine a settlement amount and give you a claim check to cover the damages. As your lender, TEGFCU will be listed on the check along with you because of our financial interest in the mortgaged property.


Visit Your TEG Branch

TEG will need to endorse the insurance claim checks sent by your insurance carrier. At this time, we will discuss your specific situation and figure out next steps. We’ll also provide you with important information and forms you will need to begin repairs.

As your lender, we will work with you through this process to make sure you feel confident you’re taking the right steps to get your home repaired and back in order.


Submit Required Documents

You will need to submit some or all of the following to complete the processing of your insurance claim:

  • Insurance Claim Check – This will need to be signed by all parties on the check
  • Insurance Adjuster’s Statement of Loss – Shows the amount of the claim and how much they will be paying to cover the repairs
  • Contractor’s estimate of repairs – Describes damage and what type of repairs need to be done (if applicable)
  • Additional Forms if needed (see below)

Complete Repairs

Be sure to keep track of expenses and save your receipts to submit for review. We’ll check in with you periodically on the status of repairs and may schedule a mid-point inspection. Please contact us when everything is finished. If a final inspection is required, we’ll provide you with scheduling information. Once we’ve confirmed your repairs are complete and have received all required documentation, we’ll release any remaining funds to you.


Member Forms

  • Member – Declaration of Intent to Complete Repairs
  • Member – Letter of Completion
  • Member – Contractor’s Lien Waiver

Business Forms

  • Business – Declaration of Intent to Complete Repairs
  • Business – Letter of Completion
  • Business – Contractor’s Lien Waiver

Once completed, please mail or email the requested documents to us. You may also bring any documents regarding your claim to your local Credit Union branch. Be sure to retain a copy for your records.

Mail: TEGFCU Mortgage Center, Heritage Square, 2529 Route 52, Suite 204, Hopewell Junction NY 12533


Fax: 845-790-6626