TEGFCU Digital Banking Guide
As you use our Internet Banking, Mobile Banking, and Bill Pay systems, please reference the tips below.
Mobile Banking & Mobile Deposits
✓ You will need to delete our current Mobile Banking app from your mobile device. When deleting our old app, please be sure to uninstall the app as opposed to only removing it from your home screen.
✓ Browser Support
Google Chrome, Firefox, Safari, or Microsoft Edge: Latest 2 versions.
Note: IE 11 does NOT support technologies & standards implemented in new browsers
✓ Our new app has a different look and feel than our previous app, so the new app should look different to you.
✓ Device Support
Windows: Versions still supported by Microsoft & support the latest 2 browser versions.
OS X: Versions still supported by Apple & support the latest 2 browser versions.
Android: Version 7.0+
iOS: Last 2 major releases.
Accounts & Loans
The Dashboard is the main landing area when you log into digital banking and displays your TEGFCU accounts, any external accounts you link through account aggregation, actionable alert items, and recent/upcoming account activity. You can also view your accounts through Accounts. Below is some additional info related to viewing and accessing your accounts:
✓ Reorder Accounts – Reorder your accounts within categories (savings, checking, etc) from the Accounts tab in Tools/Settings.
✓ Search – Search your transaction history by specific words, dates, check numbers, transaction amounts, and more.
✓ Sort Accounts – Sort your account details by date, description, debits, credits, and balance.
✓ Transaction Categories– Review and organize your transactions in groups.
✓ History – Transaction history is available within Digital Banking.
✓ Account Aggregation – Our account aggregation tool lets you display external accounts right along your TEG accounts.
✓ Budgeting – Easily categorize your transactions to analyze your spending habits.
✓ Debits & Credits – Transactions for accounts such as savings, checking, and tiered money market accounts have been broken out into debits and credits so that you can easily distinguish the money coming into and going out of your accounts. Transactions for loans remain in one column.
✓ Credit Card Information – Click on your credit card account to view balance, payments, and transaction history information.
✓ Dividends & MICR Numbers –Extended account details show dividends earned year-to-date, dividends earned in the previous year, and the ACH/MICR number you can use for electronic transactions. Both accounts and loans have MICR Numbers for reference.
✓ Mortgage Information – Click on your mortgage account to view mortgage details and transaction history.
✓ Verify Payee Information – Compare the information you have in Bill Pay to your actual bills and update payee names and billing info before scheduling your first payments.
You may have some payees that are paid electronically that you will be unable to update. Please note: Your payments may have been processing in our old Bill Pay service even if you had incorrect payee names and billing info stored in Bill Pay. Your payments could now fail if you have incorrect payee names and billing info in Bill Pay.
✓ Add New Payees – Setup new payees in the system. To enhance the security of Bill Pay, you are asked to verify your identity each time you add a new payee.
✓ Reestablish eBills & Recurring eBills Payments – Electronic Bills (eBills) are an electronic version of your paper bills. An eBill arrives from a biller into your bill pay account service the same way a paper bill arrives in your mailbox. Electronic Bills (eBills) will not come over to the new system. You must contact the payee to cancel your existing eBill. You will need to setup a new eBill with your payee for the new bill pay system.
Select the TEGFCU debit or credit card you want to view via Accounts/Card Management. Here you will be able to set up alerts and controls for your cards, set up travel notice, block your card, and order a replacement card.
Under Quick Links on the dashboard, you will be able to access your card rewards.
Customize Your Settings
Enhanced user settings give you options to customize your digital banking experience. Click Tools/Settings option to customize the below features.
✓ Customize your background image from over 20 pre-loaded images.
✓ Add external accounts, hide accounts, and reorder accounts within a category on your account dashboard.
✓ Add a profile image (of yourself or perhaps your favorite pet).
✓ Change the names on accounts and give them nicknames.
Enable Biometric Authentication
As part of your initial login to our Mobile Banking app, you can enable biometrics if available on your mobile device. Go to Touch ID within Settings on the app to enable this feature. Biometrics must be enabled on your device in addition to enabling them in our app.
Enable Snapshot Feature
Snapshot is available on iPhone or Android devices (excluding tablets), and lets you view your accounts at a glance without logging into our Mobile Banking app. See your checking accounts, savings accounts, loans, or other external accounts you may have linked through account aggregation.
Establish Savings Goals
Under Financial Planning establish the savings milestones you’d like to achieve. Savings goals must be set up within Online Banking, but can be viewed within Mobile Banking.
Link an External Account
New tools allow you to link external savings, loan, credit card, mortgage, investment, and even PayPal accounts, so that they display with your credit union accounts. You need the online login credentials for any accounts you want to link. Click the Link External Accounts Get Started button on your Dashboard within Online Banking to get started.
My Credit Score
“My Credit Score” is a tool that allows you to monitor your credit activity every 24 hours without negatively affecting your score for free within Digital Banking. In addition to the score itself, you are also given the key factors that might impact your score. SavvyMoney refreshes your score every 7 days.
You can access Quicken/Quickbooks through Web Connect. Visit the Quicken website to learn more about Web Connect and reference the conversion guides below. Please note: you are not able to perform transactions or pay your bills within Quicken/Quickbooks.
Set Up Alerts
General Security Alerts (such as a change to your personal information), Account Alerts, Authentication Alerts, Mobile Deposit Alerts and Transfer Alerts monitors your savings and loan account activity through event-triggered email and text message notifications. You can set up notifications pertaining to your account access, balances, payments clearing your accounts, loan payments, and more.
✓ Online Banking offers expanded transfer functionality when compared to our Mobile Banking app that offers basic to/from transfer functionality.
✓ When you access the Transfers in Online Banking, you’ll see Quick, Classic, Scheduled, and History tabs.
✓ The Quick tab is great when you want to make a fast transfer. Select from a predetermined transfer amount or enter any amount you choose.
✓ The Classic tab offers a bit more than the Quick tab and is where you go when you want to set up other members as transfer recipients (see more info directly below) or when you want to add external transfer accounts at other financial institutions (more info also below). You can also add transfer memos via this tab.
✓ The Scheduled tab displays any upcoming transfers you have set up in both list and calendar format.
✓ The History tab displays past transfers and lets you filter transactions by From Account, To Account, Date, or Status (failed or succeeded).
Member to Member Transfers
✓ We’ve enhanced member-to-member transfer functionality by adding the ability to schedule transfers and set up recurring transfers.
✓ We’ve also made it easier for you to set up members you regularly transfer to. You can add a member transfer recipient through the Classic tab within the Transfers function. Once set up, you can make a transfer to the member through the Quick or Classic tab.
✓ You need the transfer recipient’s member Account Number, Account Type (share or loan), Share or Loan ID for the account you would like to transfer to.
✓ If your transfer recipient has a space or punctuation in their last name, you may need to remove the space or punctuation in order to add the recipient.
✓ When setting up a recipient, there is an option to save the recipient for future transfers. Be sure to check the Save Account for Future Use box if you regularly transfer to the member or if you think you’ll transfer funds again to them in the future.
✓ When you add someone as a transfer recipient, an email notification is sent to both you and the recipient, indicating that they have been added as your recipient.
✓ You can change the nickname for a transfer recipient via Tools/Settings/Accounts. Look for the recipient within the type of account you added, i.e. savings, checking, loan, etc.
✓ With the external accounts function, you can transfer to or from an account you have at another financial institution to your credit union deposit accounts. You will need your account number and the routing number of the institution where you have your external account.
✓ From the dashboard you can click the Get Started link from the Link External Accounts option.
✓ Or you can link external accounts within Online Banking by going to the Classic tab within Transfers and click Add an Account to make a transfer.
✓ As part of the process of setting up an external account for transfers, you are required to send two deposit transactions to the account you are linking. Verification may take up to three business days for these transactions to appear in your history.