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General Information

What’s the difference between a bank and a credit union?

A bank is a for-profit organization that reports to shareholders. Banks hold deposits, make loans, pay checks, and provide other related services for the public. They collect funds from three sources: demand, savings, and time deposits; short-term borrowings from other banks; and equity capital.

A credit union is a not-for-profit financial cooperative owned by its members. Credit unions hold deposits, make loans, pay checks and provide other consumer banking services to individuals sharing a common bond or affiliation (in our case — those who live, work, worship or attend school in Dutchess, Orange or Ulster County). Because credit unions operate as not-for-profit institutions, they are exempt from both federal and local taxes. A credit union gets its operating funds from shares purchased by individual owners, who are members. It also pays dividends (representing the payment of interest) out of earnings.

What does TEG FCU stand for?

When it was first started back in 1969, TEG FCU stood for Taconic Educational and Governmental Federal Credit Union to designate its field of membership. As the years went on and the credit union became community chartered to serve all those who live, work, worship or attend school in Dutchess, Orange and Ulster County, it simply became TEG Federal Credit Union to signify the new community charter.

Is my money insured and for how much?

Deposits in your TEG Accounts are insured by the National Credit Union Administration (NCUA) Share Insurance Fund to at least $250,000 and backed by the full faith and credit of the United States government. Learn more.

You can use the NCUA’s Share Insurance Estimator tool to calculate the insurance coverage of individual accounts; joint accounts with no more than 10 owners; revocable trust accounts (i.e., ITF/POD and living trust accounts) with up to 3 owners and 20 beneficiaries; IRAs; and business accounts.

Account Alerts

How do I set up Account Alerts?

Log in to Online Banking. In the Online Services menu, select Alerts. Then choose Add New Alert and follow the instructions to set up and save your alert.

Note: You can receive Alerts when your balance falls below a certain amount, when a deposit has posted to your account, when a loan payment is past due—plus many more options. You can receive alerts as a text message to a mobile device (or choose to receive an e-mail).

How do I set it up that I can get alerts by text message?

You will need to add your mobile phone as a device. In Online Banking, go to User Options and select Change User Devices. Select Add New Device and follow the instructions on the screen. Click Save Delivery Option and a security code will be sent to your mobile device. Enter the security code in the box on the screen (it is case sensitive) and click Continue when prompted.

Are alerts sent in real time?

Just about — the alert service runs every minute.  However, the alert import file is run every 30 minutes so there could be a delay in some account-based alerts (i.e. balance has fallen below a certain amount…)

ATM & Debit Cards

How do I report a lost or stolen ATM/debit card?

To report a lost or stolen ATM/debit card, call us at (845) 452-7323 or (888) 834-8255.

How do I change or get a new ATM or debit card PIN?

To change or get a new ATM or debit card PIN, you will need to come into one of our branches.

Can I use my debit card overseas?

Yes, you can use your debit card overseas as long as it is connected to a checking account. You cannot use it to access funds from a savings account. Also, for ATM withdrawals overseas the funds must be available in your checking account.

To ensure there is no disruption in service while you’re out of the country, please call us at (845) 452-7323 before traveling to let us know about your plans. You will need to provide the following:

  • Your card number
  • Location(s) of travel
  • Dates of travel

I'm going out of town. Do I need to tell you so my debit card won't be denied?

Yes. To ensure there is no disruption in service while you’re out of town please call us at (845) 452-7323 before traveling to let us know about your plans. You will need to provide the following:

  • Your card number
  • Location(s) of travel
  • Dates of travel

How do I dispute a debit card charge?

If you are disputing transactions for an incorrect amount, double charge or claim of unauthorized charge, you must make a claim no later than sixty (60) days after we sent the first statement on which the transaction appears. If the problem cannot be resolved within 10 business days, provisional credit will be given. The Credit Union has 90 days to resolve the problem. If the dispute is valid you will keep the credit; however, if the merchant can prove that the transaction was correct, you will be charged for the transaction.

My debit card is going to expire soon. Do I need to do anything?

No, you don’t have to do anything. A new card will be generated and mailed out to you prior to the end of the month in which the card will expire. For example, if the expiration date is 06/16, we will mail you a new debit card by June 30, 2016.

How do I replace a damaged debit card?

To replace a damaged card you must complete a new debit card application as we require a signature in order to help protect your account. Please call us at (845) 452-7323 for an application or stop into any branch.

How do I find a fee-free ATM near me?

See our list of ATM locations,  use the Co-Op ATM locator or call us at (845) 452-7323.

Banking – General

What is TEG's Routing Number?

TEG’s routing number is 221975956.

How do I stop payment on a check?

You can stop payment on a check by calling us at (845) 452-7323, visiting any branch, or logging into Online Banking and selecting Stop Payment from the online services menu. You will need to know the check number, payee, date of the check and the amount of the check. There is a fee to place a stop payment on a check but it is reduced if you place the Stop Payment through Online Banking.  If you need to Stop Payment on an ACH transaction you must contact us at (845) 452-7323 or come into any branch.

How can I get a copy of a cancelled check?

You can call us at (845) 452-7323 or stop into any branch. If you use Online Banking, you can view and print up to six months of cancelled checks in your transaction history. To request a copy of an older check, select Check Copy from the online services menu. A cancelled check copy fee may be assessed for any copies requested outside of online banking or for checks more than six months old.

How old do you have to be to open a checking account?

You must be 18 years old to open a checking account unless someone over the age of 18 is also a joint holder on the account. Minors can have their own individual savings (share) account.

What do I need to bring with me to open a personal account?

You will need your social security card and an unexpired government-issued photo ID evidencing citizenship or residence (examples include a driver’s license, military ID, or passport).

Non-US citizens need one or more of the following:

  • IRS Individual Taxpayer Identification Number (ITIN)
  • Passport number and country of issuance
  • Alien Identification Card number
  • Number and country of issuance of any other government-issued document evidencing nationality or residence and bearing a photograph or similar safeguard.

Why is there a difference between my current and available balances?

The current balance is the actual balance in your account at the beginning of a specific business day. Current balance does not include any holds or pending transactions (transactions that have not posted).

The available balance is the amount of funds available for immediate withdrawal or use. It is the current balance minus any withdrawals, plus cash or electronic deposits that are part of the day’s activity. Please note that the available balance does not reflect outstanding checks or debit items that have not been presented for payment. A penalty may be charged to your account if you draw against unavailable funds.

Why isn’t my deposit available yet?

The funds you deposited may be on hold due to funds availability or possibly a debit card transaction, or other transactions may have been processed against the funds you deposited.

Banking – Business

What do I need to bring with me to open a business account?

Documents vary by business type. See the full list on our Business Membership page.

Bill Pay

I'm having trouble accessing Bill Pay on an Apple iPhone, iPad or computer. What should I do?

Apple products are different in the way they access cookies for third party sites.  The default is set to “accept third party cookies only from sites already visited.” This does not work when trying to access bill pay so if you change the settings to “Allow All Cookies” it should work.

How do I use Bill Pay?

To use Bill Pay you must be an Online Banking user. After you log in to Online Banking, click on the Bill Payer link, accept the disclosure and follow the step-by-step instructions on the screen. Once you’ve set up payees, you can pay bills right on the Dashboard from the Transfers and Payments box.

Who can I pay using Bill Pay?

You can pay anyone in the United States that you would normally pay by check or automatic debit. Even if you don’t receive bills from the company or person you want to pay, you can still add the information we use to make payments. You can pay large companies and small companies, as well as individuals such as child care providers or family members. When you pay a bill, Bill Pay sends the payment electronically whenever possible. If the company or person cannot receive electronic payments, Bill Pay prints a check and sends it to the address you provide when you add your bill.

Which bills can’t I pay with Bill Pay?

You cannot use Bill Pay to pay any company or person with an address outside the United States or its territories. We are also unable to process any payments to federal, state, or local tax agencies.

How does Bill Pay work?

To pay your bills online, simply add the companies and people you want to pay. We use this information to make the payments for your bills. The Make Payments section will list all of the bills you’ve added in Bill Pay. To pay a bill, you simply enter a payment amount and the date when you want the company or person to receive your payment. You can also select this date from the calendar.

Note: When you enter an amount, Bill Pay automatically displays the earliest date you can select for the company or person to receive the payment in the Pay Date box. You can either accept this date or change it to a later one.

Note: The “deliver by” date is the date on which your payee will receive the payment.

You can pay as many bills as you want at the same time.

When does the money come out of my account?

The amount of the bill you’ve paid will be deducted from your funding account on the date it is scheduled to be sent to the payee. For example, if it’s June 25th and you schedule your payment to be made on July 1, it will come out of your account on July 1.

What is an expedited payment?

Expedited payments are delivered faster than standard payments. These payments are subject to a convenience fee that is automatically debited from your funding account.

When would I ever need to make an expedited payment?

Expedited payments are ideal any time you have either forgotten to pay a bill or you are surprised by a payment that you need to make fast. Expedited payments provide an avenue to make that happen without incurring a sizeable late fee or damaging your credit rating.

When will my payee receive my expedited payment?

Expedited payments are sent immediately. In some cases, the payee will receive your payment the same business day, but typically receipt occurs within one business day.

Are there any payments I can't issue?

Yes, expedited payments cannot be sent to an address in Hawaii or Alaska or a P.O. Box.

When do I have to submit my overnight check payment to ensure it will arrive the next business day?

All payments must be submitted before 7:45 p.m. EST to be delivered by the next business day.

What if the payment due date falls on a Saturday, Sunday or Federal Reserve Holiday?

The scheduled payment is made on the preceding business day. See our Announcements page for a list of holidays when we’ll be closed.

Can I pay bills with my credit card?

Currently, we don’t issue payments from a credit card.

Can I cancel a payment?

In most cases, you can cancel an electronic payment 3 days or more prior to its deliver-by date and you can cancel a check payment 5 days or more prior to its deliver-by date. To cancel a payment, click the Cancel link in the Pending Payments section on the Make Payments page.

Who has access to my bill pay and funding account?

You are the only person who can authorize payments to be issued against your account. Our representatives only access your account information on a need-to-know basis, and only with your approval.

Can I pay a person or business if I don't have an account number?

Yes, you don’t need an account number to make a payment.

What security features do you use?

Our service is highly secure, designed to fully safeguard the privacy and security of your financial information. Unlike normal Internet communication, all information sent to and from our processing center is encrypted and sent through a secure communications channel. Messages cannot be redirected, read, or tampered with. We also take advantage of the maximum level of security supported by your browser, including 128-bit RC4 encryption.

Who authorizes payments?

Only you can authorize payments. You have complete control over whom you are issuing a payment to, the exact payment amount, when the payment should be sent or whether to pay the bill at all. If you have a flat fee or recurring bill that you would like to have paid each month, you can instruct us to make that payment automatically for you.

What is autopay?

Autopay provides a means for automatically scheduling payments in Bill Pay based on the options you select. You can set up an automatic payment schedule to pay bills of a set amount at regular intervals. For example, you can schedule a payment at the first of each month to pay your mortgage or rent.

How do I set up autopay?

On the Bill Pay Screen, find the payee you want to set up to autopay. Click on the Autopay link. On the next screen click on “Pay automatically at regular intervals” and follow the instructions on the screen.

What is an electronic version of a bill (e-Bill)?

An electronic version of a bill, which is also called an e-bill, is a bill that you can view and pay online at the Payment Center. It typically contains the same information as a paper bill or statement.

Is there a limit to the amount I can pay a biller using Bill Pay?

Yes, you can pay a payee up to $10,000.

Call24 Audio Response Information System

What information can I get through Call24?

You can retrieve balance information, hear transaction history, complete a check withdrawal, make a loan payment, and more.

What if I forget or want to change my password for Call24?

You can change your PIN for Call 24 at any time by choosing option 7 from the Call24 menu and following the prompts. Or, you can call us during regular business hours at (845)-452-7323.

Credit Cards

How do I report a lost or stolen credit card?

To report a lost or stolen credit card, please call us at (845) 452-7323.

What is Design Your Own Card?

Design Your Own Card allows you to customize your credit card by uploading a personal custom image or choosing one from our catalogue of distinct images for display on the front of your personal Credit Card.

Who may request a personalized card with Design Your Own Card?

Any member of the credit union that has a credit card can submit a request using Design Your Own Card.

Can I have a different card image than my secondary or authorized user?

Yes the Primary; Secondary and Authorized Users will have the ability to customize their card.

How do I design my own card?

First, upload a personal image of your own or select from our library of images. Second, follow the step by step directions to Design Your Own Card by cropping, rotating or flipping your uploaded image; or confirm the image you selected from our library. Finally, review and submit your order or save it for later. Please note: you cannot edit images from our library.

What image format does Design Your Own Card require?

Design Your Own Card requires all photos to be in GIF, JPG, TIFF or BMP format. The image size must be at least 2100 pixels wide by 1344 pixels tall. 4MB is the maximum size accepted. Keep in mind the larger and higher resolution of your image, the better your card will appear when printed.

Why would an image be denied or rejected?

An image may be rejected for the following:

  • Copyrighted or trademarked material
  • Socially unacceptable or discriminatory behavior or signs
  • Profanity or other obscene behavior or gestures
  • Controversial subject matter such as religious or political statements or images
  • Phone numbers or URL’s addresses
  • Images that feature athletes, entertainers, celebrities, musicians, or cartoon characters
  • Violent acts or death imagery
  • Advertising or promotional materials or branded products
  • Images we deem provocative, sexual, violent or otherwise offensive
  • Nudity or semi-nudity
  • Images which show illegal or anti-social behavior
  • Nothing that contains alcohol, tobacco or firearms
  • Time/date stamp on photo

Why are images with the Time/Date stamp declined?

The Time/Date stamp can be mistaken for the expiration date creating confusion and possible declines at a Merchant.

Will my new Design Your Own Card need to be activated?

Yes, you will need to activate your new Design Your Own Card when you receive it.

If I create a custom card using Design Your Own Card will other cardholders on the account receive the same card?

No, when you use Design Your Own Card you are customizing your own card. New plastics are sent to all cardholders with an updated expiration date, but their images will not be affected by your custom card request.

Why do all cardholders on the account receive a new plastic when someone uses Design Your Own Card?

When a cardholder uses Design Your Own Card a new expiration date is set on the account, new plastics are sent to all cardholders to ensure their cards have the correct expiration date.

How often can I update my image using Design Your Own Card?

Once a Design Your Own Card request is approved on your account, other cardholders on the account need to design their cards the same day to ensure they are not blocked for the specified period. Each Account is allowed to use Design Your Own Card one (1) time every thirty (30) days.

My Primary Cardholder submitted a Design Your Own Card image, can I as the Authorized user also submit a request or must I wait 30 days?

You must submit a Design Your Own Card image for a custom plastic within the same day. If a Design Your Own Card has been ordered within 30 days, you will not be able to Design Your Own Card online.

When I order my Design Your Own Card, will my PIN number change?

No, your PIN numbers will remain the same.

When my card expires, will I have the same unique image on my new card?

Yes, when your card expires the same image as your most recent requested Design Your Own Card will be used.

If I lose my card, will my replacement card have my personalized image chosen with Design Your Own Card?

Yes, your replacement card will have the same image as your most recent Design Your Own Card request; but remember you should report the card lost immediately to avoid the risks of fraud.

How will I know if my image has been approved or denied for the Design Your Own Card?

You will receive an e-mail confirmation of the approval or denial of your Design Your Own Card image.

Will I be able to use my current credit card while waiting on my custom Design Your Own Card to be received?

Yes, you will be able to use your existing credit card until your new Design Your Own Card is received and activated.

e-Statements

What are eStatements?

The eStatements service provides electronic delivery of your monthly or quarterly statements, which will take the place of your mailed paper statements.

How do I sign up for eStatements?

Sign into Online Banking. Once inside, click on eStatements in the Accounts or Online Services menu and follow the instructions on the screen.

How do I access my eStatements?

To access your eStatements, log into Online Banking and click on eStatements in the Accounts or Online Services menu. From there you will be directed to your statements.

Is there a fee for TEG’s eStatements service?

There is no charge for the TEG eStatements service. It is absolutely free!

Why did I have to give my e-mail address to sign up?

You will receive an e-mail notification when your eStatement is available for viewing. Of course, your e-mail address is confidential.

Will my eStatement still be online if for some reason I don’t receive my e-mail notification?

Yes, your eStatement and e-mail notification are independent of one another. If you do not receive your e-mail notification, your eStatement will still be online.

What are the software/system requirements I need to view my eStatement online?

You will need a Web browser such as Internet Explorer/Google Chrome/Safari/Firefox and an Internet connection. You will also need the Adobe Acrobat Reader plug-in to view your eStatement using a PDF format or view your statement in HTML format using the Internet.

What if I don’t have Adobe Acrobat Reader?

Adobe Acrobat Reader is free software that you can download here.

How do I print my eStatement?

By using the Adobe Acrobat Reader toolbar, press the printer icon. You can either print the entire statement or just a particular page.

How do I save my eStatement?

Using the Adobe Acrobat Reader toolbar, press on the diskette icon. You will then be asked where on your computer you would like to save it.

Can I receive a paper statement as well as an electronic statement?

No, you can either receive a paper statement or an electronic statement. You cannot receive both.

Why can’t I receive the statement(s) of my joint account?

According to the law, we must deliver the statement to the primary account holder.

Is my eStatement secure and safe?

eStatements are designed with several state-of-the-art security features to keep your account information safe. These features include a firewall software security management system and 128-bit encryption.

When will my eStatement be available?

Your eStatement will be available during the first week of the new month.

Can I get my eStatement e-mailed to me instead?

No, your eStatement cannot be e-mailed to you. For your security you must log in to Online Banking to access your eStatement.

How long will my eStatement be available?

Previous eStatements will be available up to 12 months.

Can I have my eStatement e-mail notification sent to more than one e-mail address?

We can only send your eStatement notification to one e-mail address.

How do I notify the credit union of my new e-mail address?

You can change your e-mail address online by signing into Online Banking and clicking e-Statements in the Online Services or Accounts menu. Once you arrive at the eStatement site, click on Change Registration Information at the bottom and follow the directions.

Can my eStatement information be exported to other programs?

TEG eStatements can be saved as a text file, HTML file, or PDF file but eStatements do not currently support any financial software packages.

If you need to download your TEG transaction data into Quicken, Quickbooks or a CSV file, log in to Online Banking and from the Accounts menu choose Export. Then, follow the instructions on the screen.

Fund Transfers Through Online Banking

How do I transfer funds between my TEG accounts?

You can transfer funds right from the Dashboard. Or, go to the Accounts menu and select Transfers. To set up a recurring transfer, go to Accounts and Scheduled Transfers.

How do I setup an Online Banking Scheduled Transfer?

How do I set up an Online Banking Scheduled Transfer? Simply log in to Online Banking and in the Accounts menu, select Scheduled Transfers. On the Scheduled Transfers screen, choose Add New Scheduled Transfer and follow the instructions to establish a new transfer.

Scheduled transfers will occur at approximately 10:00 a.m. EST on the day they are scheduled.

NOTE: Please note that scheduled transfers must be set-up for the following business day or later.

Can I transfer money between my TEG account and an account I have at another financial institution?

Yes, this is called External Funds Transfer and can be found in the Accounts menu.

What is External Funds Transfer?

External Funds Transfer allows you to transfer funds between your TEG accounts and accounts you may have at other financial institutions. To use the service you have to set up your external (a.k.a. “linked” accounts) by going to the Accounts menu, selecting External Funds Transfer, and following the directions on the screen. You will need the name of the other financial institution, account number and routing number.

Note: There is a small fee to transfer funds out of TEG to another financial institution, but incoming transfers are free. Please refer to the current fee schedule.

How do I use the “External Funds Transfer” feature?

Simply log in to Online Banking at tegfcu.com. Choose External Funds Transfer from the Accounts Menu and then follow these steps:

Step 1: Add an Account. Under Add a New Account select Bank Account for Account Type. Complete all of the empty fields with the correct information from your other financial institution. Then, click the Add Account button. Even if you’re adding an account from another credit union you would still select this option.

Step 2: Verify Your Account. Within 5 to 7 business days, we’ll make two small deposits to your other financial institution account. Once you see those deposits in your other account, come back to this page and click on Complete Verification. Then, enter the transaction amounts to complete the setup.

Step 3: Make a Transfer. Once you’ve verified your account, you will be able to make a transfer. Simply select Transfer from the Accounts menu and you’ll be able to choose your external account from the drop down menu.

Note: Please allow 2 business days for completion of transfers to/from another financial institution. Transfers need to be created before 4:00 p.m. EST to be processed on the same business day.

Fees: There is no charge for transfers of funds INTO TEG Federal Credit Union. There is a small fee per outgoing transfer to another financial institution. Please refer to the current fee schedule.

Limits: You may transfer up to $3,000 per transaction on a single business day using External Funds Transfer.

Are there any fees for using External Funds Transfer?

There is no charge for transfers of funds INTO TEG Federal Credit Union. There is a small fee per outgoing transfer to another financial institution. Please refer to the current fee schedule.

Are there any limits to the amount I can transfer each day using External Funds Transfer?

Yes, you may transfer up to $3,000 per transaction on a single business day using External Funds Transfer.

Loan Payments

Can I make my loan payment over the phone or Internet using my Debit Card/Credit Card from another institution?

No. However you can contact your other financial institution and have the funds electronically transmitted to TEG.

I paid off my loan. When will I receive my Lien Release?

A Satisfaction of Lien will be sent 10 business days after the loan has been satisfied in full.

Can I make loan payments online?

Yes. See the Online Banking Services section of our FAQ for more information.

Mobile Banking

Do you have Mobile Banking?

Yes. There are two different ways you can access Online Banking through a Mobile Device.

Apps for iPhone, iPad and Android Devices. Go to the Apple Store or Google Play and download the TEG apps for your smartphone or tablet! You can view account balances and history, make transfers, schedule bills to be paid, and deposit checks through our Mobile Check Deposit service right from your camera-enabled mobile device.

Mobile Web Banking. View account information through the browser on your mobile device. Just go to our website at www.tegfcu.com from your mobile device and enter your User ID and Password. That will take you right to an online banking site that is optimized for mobile devices where you can view account balances and history, make transfers and pay bills.

Does TEG offer a smart phone app for the iPhone or Android phones?

Yes! Mobile Apps for the iPhone, iPad and Androids are available to download from the Apple Store or Google Play. The App includes the ability to deposit checks right from your smart phone or tablet (Mobile Check Deposit)! You can also view account balances and history, make transfers and pay bills.

Can I just sign up for Online Banking through the Mobile Apps or do I have to use a computer the first time?

If you have an e-mail address on record with us you should be able to sign up for Online Banking right through the Mobile Apps. If not, you will need to use a personal computer the first time you log into the Online Banking system.

Do you have that product where I can deposit checks with my phone?

Yes! We have Mobile Check Deposit in the iPhone, iPad and Android Apps. You can deposit eligible checks in a few simple steps. See the FAQ for Mobile Check Deposit for more information.

Can I use Mobile Banking with any Mobile Phone?

Mobile Banking should work with most mobile devices. However, due to the security encryption certificate we use to keep your data safe, many older versions of Android and iPhone as well as the Google Chrome and Safari browsers may experience issues. We know that:

  • iPhone 3 & iPod Touch will no longer work with our Mobile App due to hardware incompatibility with the encryption certificate, regardless of firmware level.
  • Android devices need to be on version 2.7.3 or above in order to handle the encryption certificate.
  • Google Chrome needs to be on the latest version.

Mobile Check Deposit

What is Mobile Check Deposit?

Available through the TEG Mobile Apps for iPhone, iPad and Android devices, mobile check deposit allows you to make check deposits to your TEG account using your camera-enabled mobile device.

Who can use Mobile Check Deposit?

Anyone that has been a member for at least 60 days can use Mobile Check Deposit. Your account must also be in good standing.

What kind of checks are considered “eligible” for Mobile Check Deposit?

An “eligible” check is a check that is payable to you, and is within the meaning of a “check” as defined in Federal Reserve Regulation CC and TEG FCU’s deposit guidelines.

Acceptable items include personal checks, government checks, business checks, money orders, traveler’s checks, and cashiers or certified checks drawn on a U.S. financial institution and in U.S. funds.

The following are not eligible Items:

  • Checks payable to others (even if endorsed over to you);
  • Demand drafts or remotely created checks (checks lacking the original signature of the person authorizing the check);
  • Substitute checks (paper checks/items created from an electronic image);
  • Checks in which any fields on the front side contain obvious alteration(s), anything not authorized by the owner of the account on which the check is drawn, or any irregularity of any kind (for example, numerical and written amounts are different);
  • Checks previously returned unpaid for any reason;
  • Checks that are postdated or more than six (6) months old;
  • Checks drawn on a foreign financial institution or payable in a foreign currency;
  • Checks you suspect may be fraudulent or not properly authorized;
  • Checks exceeding the deposit limits set forth below;
  • Checks not acceptable under the terms of your Membership Agreement.

How does Mobile Check Deposit work in the Mobile App?

Once you’ve downloaded the TEG Mobile App from the Apple Store or Google Play and have signed up for Online Banking you can start depositing checks.

Just log in and click on the icon for Deposits. Then, follow the instructions on the screen:

  • Enter the amount of the deposit
  • Select the account you want to deposit the funds in
  • Take a picture of the front and back of the check
  • Click Deposit

Easy as that! Just make sure that your check is endorsed on the back.

How do I take the picture of the check?

Once in the App, click on Deposit and follow the instructions.

  • Under Take Pictures, click on 1. Front. Line up the check in the box and when it turns green, click on the image to take the picture.
  • If the picture looks good, click on Accept and you’ll be directed back to the main screen.
  • Click on 2. Back. Line up the check in the box and when it turns green, click on the image to take the picture.
  • If the picture looks good, click on Accept and you’ll be directed back to the main screen.
  • When you’re done, click Deposit.

Tip: Take the picture on a flat surface on a plain background. A darker background tends to work better so the check stands out.

Is there a limit to the amount of the checks that I can deposit?

Yes. You may deposit up to five (5) checks on a daily basis cumulatively totaling up to $3,000.

I deposited checks through my mobile device but the time doesn’t look right in the history. How come?

This is because the service is hosted in the Pacific Time Zone so it will show transactions were done 3 hours earlier if you are in the Eastern Standard Time Zone.

I deposited my check but I don’t see it in my account. Where it is?

Deposits may not show up in your account right away as they first have to be processed. Any deposit made after 4:00 p.m. EST each day will be credited on the next business day after 9:00 a.m. EST. Any deposit made between 9:00 a.m. EST and 3:59 p.m. EST will be credited on the same business day after 4:00 p.m.

Is there a hold on my check?

The total deposited funds in a single day will be placed on a two-day hold with $200 available immediately. Any crediting of the Member’s account for items deposited using Mobile Check Deposit is provisional, subject to verification and final settlement. If you deposit a payroll or Government check using Mobile Check Deposit, you can call TEG FCU at 845-452-7323 to have the two-day hold removed as long as there is record of the payroll on file at TEG.

If I deposit a check at night, when will I see it?

Deposits made after 4:00 p.m. EST will be credited on the next business day after 9:00 a.m. EST.

What do I do with the check after I deposit it with Mobile Check Deposit?

Once you’ve scanned and submitted your deposit, you should mark the checks as having been deposited (i.e. write: Mobile Deposit and Date) and store them in a secure location until you destroy them. There are no laws or regulations that specify any length of time you need to keep the original checks.  However, we suggest that you store the check for 60 days.

My phone won’t let me take a picture of the check, why?

Your phone may not be compatible with the Mobile Check Deposit service. This is rare, but usually has to do with the camera in the phone.

Money Desktop

What is MoneyDesktop?

MoneyDesktop is an online money management tool, integrated into Online Banking that empowers you to take control of your finances and simplify your life. Budgeting, account aggregation, debt management, bill pay reminders and mobile access are just a few of the tools to guide you along your way.

What does account aggregation mean?

It means you can pull all of your various financial account balances and transactions into one place, and get a complete financial picture. MoneyDesktop aggregates over 10,000 financial institutions and adds more every month. Account aggregation gathers basic financial information from all of your different financial institutions and organizes it into one place.

How does it track my expenses?

Once you’ve set up all of your accounts, MoneyDesktop automatically categorizes & tracks spending from all your accounts, so you can see where your money is really going. Then you can create relative budgets based off your actual spending, income, debts, and expenses.

Is this really secure?

Yes. MoneyDesktop is committed to confidentiality, integrity, and security. MoneyDesktop is integrated into your online banking to ensure that your sensitive information is protected with the highest of security standards. TEG Federal Credit Union cannot access any account information you put in for other financial institutions.

Why doesn’t MoneyDesktop work on my computer?

Please check your browser. MoneyDesktop only works with Internet Explorer 10, Google Chrome, Mozilla Firefox or Safari.

My balances don’t look right in MoneyDesktop. How come?

MoneyDesktop does not show pending transactions, only posted transactions. So if you have any pending transactions on your accounts the balances may not appear correct.

I need help with a MoneyDesktop issue. What do I do?

Please click on the Question Mark in MoneyDesktop for help.  You can submit a support request through there that goes straight to the MoneyDesktop support team and they will respond to you via e-mail.

Online Banking Set-up & Use

How do I log in to Online Banking for the first time?

Select First Time User from under the Online Banking login at the top of the screen and simply follow the instructions on the screen.

You will also be prompted to:

  1. Create a User ID – User ID must be 5 to 25 characters, contain no symbols and include at least one letter)
  2. Change your Online Banking password — this must follow these guidelines:
  • 8 to 25 characters containing both letters and numbers
  • Passwords are case-sensitive
  • Cannot be your SSN or your Account number
  • Cannot be your User ID or E-mail address
  • Cannot be any of your previous 3 passwords
  1. Agree to the Online Banking agreement
  2. Confirm or provide your e-mail address
  3. Setup your challenge questions (a.k.a. multi-factor authentication/MFA questions) for security purposes

Once you complete the above steps, you’re good to go. The next time you log in, simply do so right from the TEG FCU home page.

Can I enroll if I don’t have an e-mail address?

You must provide an e-mail address so that you can receive important alerts for your account as well as access the password reset tool.

How can I enroll if I don’t have a Social Security Number?

Those without a Social Security Number should call a Member Service Representative for assistance at 845-452-7323.

I’m enrolling a business account that has a tax ID, what should I use for the PIN?

You should use the last four digits of your Taxpayer Identification Number (TIN).

I’m enrolling a business account and it’s asking me for the birth date, what do I do?

For business accounts the birth date is the date the account was opened. If you do not have this information, please call us at 845-452-7323 and we’ll be happy to help you.

I've forgotten my User ID, how can I access Online Banking?

Log in to Online Banking from www.tegfcu.com using your Member Number in the User ID field.  On the next screen your User ID will be shown and it will ask you to enter your password.  You will then be prompted to answer a security question.

How do I change my User ID?

If you want to change your User ID at any other time you can do so by going to User Options and selecting Change User ID.  You will be sent a security code to the device you have on record with us that you must enter prior to being allowed to make the change.  User ID’s must be 5 to 25 characters, contain no symbols

I've forgotten my password, how can I access Online Banking?

You may use our password reset tool, or contact us for assistance. Click on Forgot Password underneath the Online Banking login at the top of the page. and include at least one letter.

How do I change my password?

Go to User Options and select Change Password.  You will be sent a security code that you must enter prior to being allowed to make the change.  Your password must follow these rules:

  • 8 to 25 characters containing both letters and numbers
  • Passwords are case-sensitive
  • Cannot be your SSN or your Account number
  • Cannot be your User ID or E-mail address
  • Cannot be any of your previous three passwords

What web browsers work with the Online Banking System?

Online Banking is designed for the following browsers. Using other browsers may cause the web pages to appear misaligned and prevent access to Online Banking.  It is highly recommended that the most current browser version be used to access Online Banking.

 

Version Internet Explorer Mozilla Firefox Safari Google Chrome
10 or Greater 31.0 or Above 5.0 or above Latest Version

 

Note:  The MoneyDesktop Personal Finance Manager is only compatible with Internet Explorer 10, Google Chrome, Mozilla Firefox or Safari.

Are there any other browser settings I need to know about?

Please ensure your browser:

  • is cookie-enabled
  • is JavaScript – enabled
  • supports secured sites
  • has its privacy settings at Medium or less
  • has at least a 128-bit encryption

Can I export my data to QuickBooks®, Quicken® or a CSV file?

Yes, you can.  You have the option to export via Quick Books Web Connect®, Quicken Web Connect® or to a CSV file.  To use this service log in to Online Banking and from the Accounts menu choose Export. Follow the instructions on the screen. We recommend using QuickBooks or Quicken versions 2011 or newer.

I’ve opened Quicken and tried to connect to you to download my files; it does not work. How can I do this?

To export your transactions, click on the Accounts menu, then click on Export.

  • Choose the account and the dates you would like to export history for.
  • Select Quicken as your Export format, and click the Download Data button. Do this for each account you wish to export.
  • Open Quicken. The exported history items should be automatically uploaded.

It takes so long to download data, my session times-out and I have to start all over. How do I fix this?

We suggest that you increase the time limit on your connection with us. To do this, click on User Options in Online Banking and then select Change Your Timeout.

Online Banking Services

Can I view pending debit or ACH transactions?

Yes!  From your Account Summary or Dashboard page, simply click on your account (i.e. your checking account) to view the history screen for that account. On the top of the History page, any pending debit or ACH transactions will be listed.

What is a Pending Transaction?

A pending transaction is a type of “hold” on your account that affects your available balance. Your account balance can often differ from your available balance due to a pending transaction or “hold” on your account. For example, gas stations often “hold” up to $75 or more from your account when you fill up even though your final transaction amount may only be $30. That gas station transaction will eventually clear your account for $30 but they “hold” the funds from your available balance until the transaction clears. Regularly viewing your pending transactions may help you avoid unexpected overdraft fees.

How do I get a copy of a check?

You can view and print copies of recent cancelled checks right in your account history for the past 180 days (about six months). Just click on the check number and it will bring up the image of the check.

If you don’t have the ability to print the check copy or need a copy of a check that is more than 180 days old, you can submit the request online. Simply go to the Online Services menu, select Check Copy and follow the instructions on the screen. It can take up to 15 business days for you to receive the check copy.

How long does it take to get a copy of a check?

Please allow up to 15 business days to receive a printed copy of a check requested online via USPS.

Reminder: You can view and print images of checks for the past six months right in Online Banking.

Can I do a withdrawal by check and have it mailed to me?

Yes. Log in to Online Banking, click on the Online Services menu and then select Check Withdrawal. Follow the instructions on the screen and a check made payable to the primary member will be mailed via USPS to the address on the account on the next business day following receipt of your request.

How long does it take to get a check if I do a check withdrawal?

Please allow 3-5 business days for receipt of your check from the time you do the request.

Can I request a Stop Payment for a check online?

Yes, you can request a stop payment for a check online.

Note: Only stop payment requests for checks are available online. ACH (electronic) stop payment requests must be handled by TEG FCU staff. Please call us at 845-452-7323 for assistance.

Can I place a stop payment on an electronic funds transfer (ACH) transaction through Online Banking?

Only stop payment requests for checks are available online. ACH stop payment requests must be handled by TEG FCU staff. Please call us at 845-452-7323 for assistance.

Can I reverse a stop payment that I made online?

Yes you can, but you cannot do it online. You will need to go into a branch, fax (845-790-6624), or mail a letter to 1 Commerce Street, Poughkeepsie, NY 12603.

Can I reorder checks through Online Banking?

Yes, if you have not had a name change or address change since the last time you placed an order you can order checks online. Simply log in to Online Banking, select Check Reorder from the Online Services menu and follow the instructions.

How do I make a loan payment through Online Banking?

You can make a loan payment by doing a one-time, scheduled or external funds transfer.

To make a payment from a TEG account:  On the Accounts menu, select Transfer and follow the instructions on the screen.

To make a payment to a TEG loan from an account at a different financial institution:  You will need to set up External Funds Transfer.  On the Accounts menu, choose External Funds Transfer and follow the instructions.  After the External Account is set up, you will just go to the Accounts menu, select Transfer, and follow the instructions on the screen.

To schedule your loan payment each month:  If you want to schedule your loan payment to be made automatically on a certain date each month you will need to create a Scheduled Transfer.  On the Accounts menu, select Scheduled Transfers and follow the instructions on the screen.

Can I make Principal Only Loan Payments through Online Banking?

No, unfortunately at this time that feature is not available.  It may be in the future, but for now you will have to make any principal-only payments in a branch or via mail.

Text Message Banking

How do I use Text Banking?

To get started you must first activate your mobile phone.  Log in to Online Banking.  Go to User Options and select User Devices. Click Add New Device and follow the instructions on the screen.  A Security code will be texted to your mobile device. Enter the security code on the Online Banking page and click Submit. On the next screen, click Continue and you will be taken back to the User Devices overview page. Put a check mark in the box for SMS Banking next to your mobile device. Now, go to User Options, and select Text Banking to set up account nicknames for texting and get instructions.

Why do I need to verify my phone?

Verifying your phone is a one-time step and is one way we ensure the security of Text Message Banking.

Where do I find my security code?

When setting up your User Device we will send you a text message with your security code.

I still have not received my code, what do I do?

It might take several minutes to receive your code. Please check your mobile device shortly for a new text message. If you are still experiencing problems be sure you entered in the correct mobile number during setup and have the box checked under SMS banking next to your mobile device. If you are still experiencing problems, please call us.

What information can I get via Text Banking?

You can get balances, view five days of transaction history, or complete a transfer between accounts.

How does it work?

TEXT BAL, HIST, or TRAN to 1-845-675-8109 depending on what type of information you are looking for.

BAL – For account balances use BAL [space] and the nickname (For example, BAL s00 to receive your savings account balance).

HIST – For account history use HIST [space] and the nickname (For example, HIST s00 to receive your savings history). You will receive 5 days of account history.

TRAN – To complete a transfer between accounts use TRAN [space] amount [space] nickname [space] to [space] nickname (For example, TRAN 50 s88 to s00, to transfer $50.00 from the ‘88’ suffix to the ‘00’ suffix).

How secure is Text Message Banking?

Our Text Message Banking service is secure. You can activate the service only after logging into our Online Banking site. Text messages will never contain confidential information about you or your accounts. Messages will never contain full account numbers.

Will I be charged for Text Message Banking?

We won’t charge you, but standard carrier fees for text messaging may apply. Please check with your mobile phone carrier.

Will Text Message Banking work on my phone?

Yes it will, as long as you have text messaging enabled with your mobile carrier and use a carrier that the service supports. Please check with your mobile carrier if you are unsure.

Which carriers do you support?

Our Text Message Banking service works on all major mobile providers in the U.S., including:

  • Alltel
  • AT&T
  • Nextel
  • Sprint
  • T-Mobile
  • US Cellular
  • Verizon Wireless
  • Virgin Mobile

How do I deactivate the Text Message Banking service?

Log in to Online Banking.  Click on User Options and select User Devices.  Uncheck the box next to your mobile device under SMS banking.

Are keywords case sensitive?

No, keywords are not case sensitive. You can type bal or BAL

What is the number I should send keywords to?

The phone number is 845-675-8109. This will only work if you have activated the Text Message Banking Service. You should save it in your contacts.

How long does it take to get a text message?

You should receive a text message response within a minute. Exact timing will depend on your mobile service carrier.

Is there any password needed for Text Message Banking?

You don’t need a password to access your account information via text message.

Can I change or add my number online?

Yes, you first need to deactivate your cell phone and add your new cell phone number. You can do this within User Options and User Devices.

I have two Share accounts at TEG. Can I use Text Banking with both of them?

Yes, you can.  You will need to set up both accounts for SMS text banking and then use your account number when requesting information.  For example, if your first account number is 12345 and the suffix nickname is s00 you would text:  12345 BAL s00.  If your other account number is 54321 and the suffix nickname is s00 you would text 54321 BAL s00.

Troubleshooting for Online Banking

I can’t log in to Online Banking, what do I do?

If you can view the other areas of our website, but are unable to access Online Banking, it may indicate a problem accessing secured websites.

If you are using one of the browsers we recommend and are still experiencing an issue, the problem may lie with your Internet Service Provider. This is particularly common with employer-based access to the Internet. Your employer may have firewalls, proxy servers or other equipment that may prevent access to secured sites. Contact your company’s IT Department regarding the problem or try to access Online Banking from another location.

If none of these suggestions apply, please call us at 845-452-7323.

I keep getting an Error Message, what does it mean?

The following errors may occur when accessing Online Banking:

Account verification error.

Your password is incorrect. Verify the password and re-enter it. Check to make sure the Caps Lock is not on. Passwords are case-sensitive; the Caps Lock may alter the way your password is being entered.

The account has been locked.

You have had too many invalid login attempts. As a security measure, Online Banking will allow three invalid password attempts and will lock out the account on the fourth try. To reset your password, please use our password reset tool or contact us at 845-452-7323 for assistance.

We’re sorry, we are unable to process your request at this time.

Online Banking is temporarily down for system maintenance. Try again periodically. If the message is displayed repeatedly, contact us at 845-452-7323.

Unsuccessful Transfer(s)

If a transfer is unsuccessful you will be given a reference number. You may contact us and a Member Service Representative will assist you in finding out why your transfer was not successful.

Tip: To show us the exact error message that you are receiving, display the error message on your screen then press FN & Print Screen on your computer’s keyboard. This will transfer the image to your clipboard which can then be pasted into a Word document or other application.

When experiencing an error message, try the following steps before contacting TEG:

  • Clear the cache/cookies, reload, or refresh
  • Close the browser
  • Retry

If you try this and you still continue to receive the error message, contact us at 845-452-7323.

IMPORTANT: When reporting problems to us, please have as much information ready as possible (e.g. when the problem occurred, browser version, what the error message said exactly, etc.).

How do I delete my cookies?

This depends on the browser you are using. Please review the help section of your browser.

How do I determine what my browser version is?

This depends on the browser you are using. It can usually be found in the toolbar at the top of your browser window. Look for a Help menu, or a menu with other options. Once you find it, click on one of the following: “About Internet Explorer,” “About Mozilla Firefox,” “About Safari,” or “About Google Chrome.” A screen will appear telling you what browser and version you are using.

IMPORTANT: When reporting problems to us, please have as much information ready as possible (e.g. when the problem occurred, browser version, what the error message said exactly, etc.).

User Options for Online Banking

Can I update my address and telephone information online?

Yes, you can update domestic addresses online. Log in to Online Banking and select User Options. From there, choose Change Address. For you security and to help verify your identity, you will be sent a Security Code as directed on the screen. Once received, enter the code in the box on the screen, submit, and you will be directed to a screen where you can update your address and phone number.

Note: Foreign addresses cannot be updated online. Please contact TEG Federal Credit Union directly at 845-452-7323. Also, if you have multiple accounts with TEG, a separate request is required for each account number.

Can I change my challenge questions?

Yes, you can. Just select User Options then Change Challenge Questions and follow the instructions on the screen.

Can I change the amount of history I see and set it to something else?

Yes. Just go to User Options and select Change History Date Range. You can choose between:

  • Show from the same day in the previous month
  • Show current month only (default)
  • Show the current month and the previous month

Can I change what my accounts are called to something I choose?

You sure can. Go to User Options and select Create Account Nickname. You will see all of your accounts listed and you can change the names to something that is up to 25 characters long.

What is the Security Key for?

The Security Key is a word that will be shown to you during the log in process to help ensure that you are logging into your account. It may not contain spaces or special characters. Please note that the Security Key is an optional feature, but once you establish a Security Key you will not be able to get rid of it. You will be able to change it, but you can’t get rid of it completely.

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