New: Credit Card Fraud Alerts

Published on October 27, 2021

At TEG Federal Credit Union, we’re serious about protecting you from fraudulent activity on your accounts. That’s why we’ve strengthened our defenses with a new, automated system that can identify threats faster, notify you sooner and equip you with the tools you need to take immediate action against fraud. Previously, a live agent would personally call you if they suspected fraud. To enhance your security, we have upgraded to include Credit Card Fraud Alerts in our notification system.

The new system gives you an easy automated call to review suspicious card activity. You may also receive Automated Fraud Alerts text messages on your mobile phone. We will also send a fraud alert via email.

Our new automated system includes:

IMMEDIATE Alerts – When we detect suspicious activity on your account, our automated system contacts you by phone, text (if you’ve provided a mobile number), or email (if we have your valid email address) without waiting for an agent to dial your number.

2-Way Communication – You can take action the second you receive your alert – by texting the provided command word, or interacting with the automated system on the phone; simply follow the instructions to answer questions regarding your recent card activity.

Real-time Support – Our live agents are ready to assist you at any time to ensure you receive the best defense exactly when you need it.

Log into Online Banking now to update your contact info and ensure you receive important fraud alerts.

Members should be aware that, while TEGFCU does monitor fraudulent or suspicious account activity and may proactively contact a member about this activity, we will never call and ask for confidential information such as your entire account number or PIN.

Contact our Solution Center at 845-452-7323 if you suspect that you have received a texting or phone scam and may have provided confidential information.