Caring for our Members

We understand the recent outbreak may cause financial challenges for some of our members and we’re here to help you.

As we continue to deal with COVID-19 (Coronavirus), please know that service to you in this time of uncertainty is our primary focus. To maintain communication with our membership we have created this page to keep you updated on the steps we are taking to ensure business continuity. To this end, please check back often for updates.

We're Open Sign- Come in to our lobbies after covid

Our lobbies are open! (So you can come inside one of our branches or continue to visit us at the drive-up — your choice.) Some things will be a little different, of course, but we’re excited to welcome our members back.

For updated hours and locations, visit:

Mom and daughter having fun washing hands

We're Here to


We understand this outbreak may cause some financial challenges for our members and we’re here to help you during these challenging times.

Coronavirus COVID-19 Information and Updates

Rental Assistance Program: Renters impacted by the pandemic can apply to a new COVID Rental Assistance Program. The program will provide direct aid for tenants who lost income due to the COVID-19 pandemic and is funded through the Coronavirus Relief Fund, which is part of the CARES Act. New Yorkers can access program applications here starting on Thursday, July 16.

Skip-a-Pay Program: If your income has been effected by coronavirus and want to see if your loan is eligible for a skip-a-pay please contact us by clicking here.

Mortgage Relief: In order to be considered for a 90-day forbearance or payment modification, you must first let us know about your circumstances and how you are impacted. Deferment is not automatic. If you’re concerned about your ability to make your mortgage payment due to COVID-19 please visit our mortgage assistance page to learn more.

Commercial Loans: If you are interested in talking to someone about a commercial loan/line of credit or mortgage forbearance as related to the COVID-19 crisis please email Be sure to include your name, email, primary phone number, business name and address and how your business is experiencing hardship due to the Coronavirus.

Life Lessons Learned During the COVID-19 Pandemic

Using an alternative greeting during the covid pandemic

If someone would have approached us a year ago and told us that, in 2020, the country would...

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All You Need to Know About Student Loan Changes During COVID-19

Student Loans during covid

With unemployment at a record high and many employers cutting work hours, college graduates have been struggling to...

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How to Pay for Large Medical Bills

How to manage high medical bills

If you’re looking at astronomical medical bills thanks to the coronavirus pandemic or another health emergency, you might...

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Please remember: Scammers look for opportunities to take advantage of the vulnerable, especially during times of emergencies or natural disasters. Be cautious of emails, texts, or social media posts that may be selling fake products or information about emerging coronavirus cases. The Federal Trade Commission has a COVID-19 Resource Page.

Coronavirus (COVID-19) Reference Guide – This reference provides info, tips, and tricks for this global pandemic. Use it to learn the basics and to understand how to identify the symptoms of the Coronavirus. This printable quick reference is yours to use, distribute, and share!