TEGFCU Digital Banking

Introducing Your Digital Banking Enhanced Experience!

As part of our ongoing effort to provide you with state-of-the art services, convenience, and security, we will be upgrading our current Internet Banking, Mobile Banking, and Bill Pay systems.

Need-to-know information for TEGFCU members:

How To Prepare  |  Important Dates  |  New Features  |  Digital Banking Guide  |  FAQs

Digital Banking at TEGFCU.

We are taking digital banking to the next level by providing our members with feature enhancements designed to deliver a quick, seamless, and more intuitive experience than ever before.

How To Prepare

A Few Things to Consider…
Rest assured, we are committed to helping you smoothly navigate these upgrades. You can help reduce the impact of these changes by taking care of the items listed below before the launch. If you have any questions, we’re here to help!

Is Your Contact Information Up To Date?

It is always important that your contact details, including telephone number(s) and email address(es), are accurate and up-to-date.  We encourage our members to try and do this prior to the new digital banking go live date of October 4th.  Simply update your contact information using any of the following methods:

✓ Log into your current online banking account at TEGFCU.com or open the TEG mobile app, select  “Online Services / Manage Personal Information” from your Dashboard.

✓ Visit any TEG branch and speak with a representative.

✓ Call the TEG Solution Center at 845-452-7323.


Do You Know Your Username and Password?

Username:  This is not changing. You will continue to use the same username to login. Be sure you know your username prior to 10/4/2022.

Password:  The first time you login to either service, your password will be what your currently use. However, please note that the first time you login, you will be required to change your password for Digital Banking access.


Download Our New App Starting October 4th

Android mobile device – Delete the old application and download the new version from the Google Play Store.

iOS mobile devices – Delete the old application and download the new version from the App Store.

When deleting our old app, please be sure to uninstall the app as opposed to only removing it from your home screen.  You can also download the app(s) here.


Bill Pay - Review and print your payment history prior to 9/29/22 for your records.

Current Bill Pay users will not be able to access the current system to view, edit or schedule transactions from 9/29/22-10/3/22. Most Bill Pay information will automatically transfer to the upgraded digital banking system except for the items noted below:

  • Any previously scheduled payments will be paid during the blackout period and will be processed as normal.
  • New payments cannot be scheduled during the downtime and will have to be set up in the new system.
  • Bill Pay History will not come over to the new system.  If desired, you can print your payment history prior to 9/29/22 within the Bill Pay feature.  You can filter by individual payees or dates by clicking on the icon next to the search bar in the payment activity tab. To print just click the printer icon.
  • Rest assured that you will still be able to see the last 18 months of account transaction history in the new digital banking system, as well as retrieve it if you are enrolled in eStatements.
  • Electronic Bills (eBills) will not come over to the new system.  You must contact the payee to cancel your existing eBill.   You will need to setup a new eBill with your payee for the new bill pay system.
  • Following the launch of the new digital banking system, please log in to verify that payee information is accurate and that all scheduled transfers, including payment amounts and dates, are correct. You may have some payees that were previously paid electronically that were converted to check payment.  If so, you will need to adjust the payment date to allow for delivery time and posting of the payment by the payee by the due date.  Please note: Your payments could fail if you have incorrect payee names and billing info stored in Bill Pay.

Bill Pay


Browser Support - The new system will not be supported on Internet Explorer 11.

To protect the security of your information and for a better user experience, please use one of the latest two versions of Google Chrome, Firefox, Safari, or Microsoft Edge.


Device Support

Windows:  Versions still supported by Microsoft & support the latest 2 browser versions.
OS X:  Versions still supported by Apple & support the latest 2 browser versions.
Android:  Version 7.0+
iOS:  Last 2 major releases.


MoneyDesktop is Ending

Please be advised that Money Management data in the current Internet Banking system will not carry over to the new system. Record any data you want to keep prior to 10/3/22 for your reference or future use.


No New Digital Banking Self-Enrollments During 9/14 - 10/3 and 10/4 -10/6

If you are a new or existing member and would like to enroll in digital banking during the dates of 9/14 and 10/3 or during the dates of 10/4 and 10/6  please contact TEG at 845-452-7323 and speak with a Member Service Representative or stop by one of our branch locations for assistance.


QuickBooks, Quicken and Mint Users

QuickBooks, Quicken, and Mint Users – Please Read – Important! 

Our new digital banking upgrade will require that you make changes to your QuickBooks or Quicken software, so please take action to ensure a smooth transition.  Conversion instructions are available below.

1st Action Date:  By October 3rd– QuickBooks, Quicken, and Mint Users are encouraged to do a data file backup and a final transaction download by October 3rd.  Please make sure to complete the final download before 10/3 since transaction history might not be available after the digital banking upgrade.

2nd Action Date:  On October 4th – You will need to complete the deactivate/reactivate of your online banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection.

Conversion Instructions are:

Quicken – click HERE
QuickBooks Desktop – click HERE
QuickBooks Online – click HERE
Mint – click HERE

On October 4th you can connect to the new digital banking platform and connect to your OFX connections to Direct Connect – Quicken and QuickBooks, Web Connect – Quicken and QuickBooks (export file available from digital banking).

Intuit aggregation services may be interrupted for up to 3-5 business days (10/4 thru 10/12).  Users are encouraged to download a QFX/QBO file during the outage.  The following services may not work during the outage:

Quicken Win/Mac Express Web Connect
QuickBooks Online Express Web Connect
Mint

Please carefully review your downloaded transactions after completing the migration instructions to ensure no transactions were duplicated or missed on the register.

If you have any questions, please contact TEG at (845) 452-7323 for assistance.


9/14 - 10/3 No new digital banking user enrollment, no new future-dated transfers. 9/29 Last day to access Bill Pay & History. 10/3 Last day to access current system & download history from MoneyDesktop. 10/4 Go live date
9/14 - 10/3 No new digital banking user enrollment, no new future-dated transfers. 9/29 Last day to access Bill Pay & History. 10/3 Last day to access current system & download history from MoneyDesktop. 10/4 Go live date

New Features

Enhanced Security – Protect your money and personal financial information with increased security features and alerts.

Customize your Dashboard – Personalize your digital banking experience. Pick your own profile image, backgrounds, nicknames, and the ability to rearrange your dashboard the way you want it.

An Enhanced Bill Pay System – A simplified system that lets you manage your payments online with less effort.

Better Card Management – Turn your credit & debit card on and off, set alerts, and travel notifications.

Manage All Accounts in One Place – See the accounts you have at other financial institutions right alongside your TEGFCU accounts.

Streamlined Personal Financial Management Tools – New easy-to-use tools will help you manage your money and monitor your financial health. Know your credit score. Create savings goals. Set up direct deposit. And more!

My Credit Score – View your credit score right from your digital banking dashboard.

Snapshot – View account balances quickly without logging in.

Skip-A-Pay– Easily determine if your loan is eligible to skip your loan payment.

Direct Deposit – Easily set up Direct Deposit right in digital banking using ClickSwitch.

Getting Started – Important Login Information

Existing Members with Online Banking

Initial Login– Whether you use internet banking exclusively or use it with mobile banking, you can login for the first time using either service. Our new Digital Banking systems will use the same login credentials.

  • Your username is the same one that you used previously for Internet Banking and Mobile Banking.
  • After your initial login to the new system, you will be prompted to change your password. Password length will now be a minimum of 12 characters for added security.
  • If you have more than one username, then each username will be given access to our new systems.

First Time, New Users

If you are a new or existing member and would like to enroll in digital banking during the dates of 9/14 and 10/3 or during the dates of 10/4 and 10/6 please contact TEG at 845-452-7323 and speak with a Member Service Representative or stop by one of our branch locations for assistance. You will then be prompted to verify protected information that matches the information on your account and accept the Digital Banking Agreement and Disclosure.

Digital Banking First Time Login

Download the TEG Federal Credit Union  Mobile App

You’re going to love your new digital banking experience!

Improved with you in mind, our new digital banking system will make it easier to bank anywhere, anytime, like never before.

TEG Online Banking

Learn More → Digital Banking Guide  |  FAQs