Frequently Asked Questions
Here we’ve answered some of your most frequently asked questions. If you need additional information, please call us at 845-452-7323.
General Questions
What does TEG FCU stand for?
When it was first created back in 1969, TEG FCU stood for Taconic Educators and Government Federal Credit Union to designate its field of membership. As the years went on and the credit union became community chartered to serve all those who live, work, worship or attend school in Dutchess, Orange and Ulster County, it became simply TEG Federal Credit Union to signify the new community charter.
What’s the difference between a bank and a credit union?
A bank is a for-profit organization that reports to shareholders. Banks hold deposits, make loans, pay checks, and provide other related services for the public. They collect funds from three sources: demand, savings, and time deposits; short-term borrowings from other banks; and equity capital.
A credit union is a not-for-profit financial cooperative owned by its members. Credit unions hold deposits, make loans, pay checks and provide other consumer banking services to individuals sharing a common bond or affiliation (in our case – those who live, work, worship or attend school in Dutchess, Orange or Ulster County). Because credit unions operate as not-for-profit institutions, they are exempt from both federal and local taxes. A credit union gets its operating funds from shares purchased by individual owners, who are members. It also pays dividends (representing the payment of interest) out of earnings.
What is TEG’s Routing Number?
TEG’s routing number is 221975956.
Where are your branches located and what are their hours?
For a complete listing of branch locations and hours, click here.
How do I reorder checks?
You can order checks online at https://reorder.libertysite.com/default.aspx (or by clicking on the Liberty link from our home page). You can also call us at 845-452-7323 or stop in any branch.
How do I purchase a Money Order or Certified Check?
To purchase either a money order or a certified check, you will need the name of the payee. Simply stop into one of our branches and we will be glad to help you. Please note that money orders and certified checks can only be purchased with cash or available funds from your account.
How can I get a copy of a cancelled check?
To get a copy of a cancelled check, call us at 845-452-7323 or stop into any branch. A cancelled check copy fee of $2 fee may be assessed.
How do I stop payment on a check?
To stop payment on a check, contact us at 845-452-7323 or come into any branch. You will need to know the check number, payee, date of the check and the amount of the check. There is a $25 fee to place a stop payment on a check.
Where do I sign on to view my accounts online?
To view your accounts online, visit www.tegfcu.com and click on the icon in the navigation panel that says “Home Banking.” From there, follow the instructions to register and view your accounts online. Please refer below to “Questions about Home Banking” for further information”
Is my money insured and for how much?
Yes, your money is insured by the National Credit Union Administration (NCUA) and is backed by the full faith and credit of the United States Government for up to $100,000. In addition, Traditional and Roth IRAs and KEOGH retirement accounts at NCUA insured credit unions are insured up to $250,000.
At what age can you open a checking account?
You must be 18 years old to open a checking account unless someone over the age of 18 is also joint on the account.
What do I need to bring with me to open a personal account?
- Your Social Security Card
- Unexpired government-issued identification evidencing citizenship or residence that bears a photograph. Examples include a driver’s license, military ID, or passport.
- For Non-US Citizens, One or More of the Following:
- IRS Individual Taxpayer Identification Number (ITIN)
- Passport Number And Country Of Issuance
- Alien Identification Card Number
- Number and Country of Issuance of any other Government-Issued document Evidencing Nationality or Residence and Bearing a Photograph or Similar Safeguard.
What do I need to bring with me to open a business account?
Please click here for a list of documentation required to open a business account.
Why is there a difference between my current and available balances?
The current balance is the actual balance in your account at the beginning of a specific business day. Current balance does not include any holds or pending transactions (transactions that have not posted).
The available balance is the amount of funds available for immediate withdrawal or use. It is the Current Balance, less any withdrawals, plus cash or electronic deposits that are part of the day’s activity. Please note that the available balance does not reflect outstanding checks or debit items that have not been presented for payment. A penalty may be charged to your account if you draw against unavailable funds.
Can I obtain my account number online or over the phone?
No, for security purposes we will not give this information over the phone without first obtaining a written request from you with your signature on it.
Where can I find information on Savings Bonds?
For information on Savings bonds, visit www.savingsbonds.gov.
Why isn't my deposit available yet?
The funds you deposited may be on hold due to Funds Availability or possibly a Debit card transaction, or other transactions may have been processed against the funds you deposited. TOP
Questions About Online Home Banking
What is my password for online home banking the first time I use it?
To protect your privacy and security, please call us at 845-452-7323 during business hours and we will be happy to assist you with your question.
What if I forget my password for home banking?
If you forget your password you can reset it at any time.
- Log onto www.tegfcu.com.
- Click on Home Banking.
- Click the bottom option that says “Forgot your password? Click here to reset it yourself”.
- You will be asked for your account number.
- The next screen will ask you to answer your 3 security questions.
- The last screen will allow you to create a new password.
If you have a problem signing in or you do not know your security questions, the password must be reset by a Credit Union Representative. Please call us at 845-452-7323 during regular business hours.
What if I want to change my password for home banking?
You can change your own password at any time.
- Log onto www.tegfcu.com.
- Click on Home Banking.
- Sign into Home Banking using account number and current password.
- Click on Users Options.
- Click on Change Password.
- You will now enter current password, new password and confirm new password.
- Click change password and account will update.
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Questions About Call24
What is my PIN for the Call24 telephone system?
To protect your privacy and security, please call us during business hours and we will be happy to assist you with your question.
What if I forget or want to change my password for Call24?
You can change your PIN for Call 24 at any time by choosing the Pin Change option on Call 24 and following the prompts TOP
Questions About Debit and ATM Cards
How do I report a lost or stolen ATM/Debit card?
To report a lost or stolen ATM/Debit card during normal business hours (7:30 AM – 6 PM, Monday – Friday; 9 AM – 2 PM, Saturday) call us at 845-452-7323. At all other times, call 888-834-2447 and use our automated system.
How do I change or get a new ATM or Debit Card PIN?
To change or get a new ATM or Debit Card PIN, you will need to come into one of our branches.
Can I use my Debit Card overseas?
Yes, you can use your debit card overseas as long as it is connected to a checking account. You cannot use it to access funds from a savings account. Also, for ATM withdrawals overseas the funds must be available in your checking account.
How do I dispute a Debit Card charge?
If you are disputing transactions for an incorrect amount, double charge or claim of unauthorized charge, you must make a claim no later than sixty (60) days after we sent the first statement on which the transaction appears. If the problem cannot be resolved within 10 business days, provisional credit will be given. The Credit Union has 90 days to resolve the problem. If the dispute is valid you will keep the credit; however, if the merchant can prove that the transaction was correct, you will be charged for the transaction.
My Debit Card is going to expire soon. Do I need to do anything?
No, you don’t have to do anything. A new card will be generated and mailed out to you prior to the end of the month in which the card will expire. For example, if the expiration date is 06/09, we will mail you a new debit card by June 30, 2009.
How do I replace a damaged Debit Card?
To replace a damaged card you must complete a new debit card application as we require a signature in order to help protect your account. Please call us at 845-452-7323 for an application or stop into any branch. You can return the completed application via fax (845-790-6624), mail or in person.
How do I find a fee-free ATM near me?
To find a fee-free ATM, visit http://www.tegfcu.com/additional_services.asp#worldwide or call us at 845-452-7323. TOP
Questions about Credit Cards
How do I report a lost or stolen credit card?
To report a lost or stolen credit card, please call 1-877-875-8078. TOP
Questions About Loans
Do you offer student loans?
No, we do not specifically offer student loans, but there may be other lending options that would equally suit your needs. Call us at 845-452-7323.
Can I make my loan payment over the phone or Internet using my Debit Card/Credit Card from another institution?
No. However you can contact your other financial institution and have the funds electronically transmitted to TEG.
I paid off my loan. When will I receive my Lien Release?
A Satisfaction of Lien will be sent 10 business days after the loan has been satisfied in full.
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